I decided to go to the nearby mall around 5:15 and go to one of those phone sales booths in the walkways in the mall instead of a store. Why? Because they have young inexperienced people working there and it's Friday and I'm betting that the day person's shift might be changing around 5:30 or 6:00 o'clock and that person is wanting to go out on Friday night. ( It would have been better to have done the research to know if that was the time). I also planned on drawing out the amount of time to make my purchase by asking about all of the different phones even though I looked on line and found the phone I wanted. Then after taking the salesperson's precious time I would make a decision and then right when the bill was totaled I would explain that I have never paid for a connection fee and I'm not going to now.
After I started talking to the salesperson it took about 15 minutes to see all of the phones and a line of interested shoppers were forming around so the salesperson was feeling pressured to finish with me. Then the relief person entered the booth and I decided to announce which phone I wanted to buy. He started working on my bill and I brought up that I work for a business that uses their service can I get a discount and he called his boss to confirm that I can.
So he finished the bill and showed it to me and that's when I announced that I'm not paying the connection fee, why would I pay a fee to connect something you just sold me, you should just connect the phone otherwise I have no need of it. He told me that he can't waive that fee and everyone has to pay it. I asked him to call his boss back and ask him to waive it if he wants to sell me a phone. He called and the boss agreed. I wonder if the boss was leaving at 6:00pm also on a Friday night and wanting to get ready to go out...could be.
Planning is an important part of any negotiation even when making the simpliest of purchases but to make your plan work you can't be afraid of getting a no. Expect to get a no and plan for the next step after getting one. Learn to ask for the manager or someone higher up. I had a lot of fun with that at a Nordstrom store in a mall outside of Chicago in Shaumberg, Illinois.
There was an important negotiation tactic that I employed when putting together my plan...any thoughts of what it was?